Royal aides have hit back at the Duchess of Sussex before her television interview with Oprah Winfrey by revealing that she faced a bullying complaint from one of her closest advisers during her time at Kensington Palace.

The sources approached The Times because they felt that only a partial version had emerged of Meghan’s two years as a working member of the royal family and they wished to tell their side, concerned about how such matters are handled by the palace. The complaint claimed that she drove two personal assistants out of the household and was undermining the confidence of a third staff member.


It was submitted in October 2018 by Jason Knauf, the couple’s communications secretary at the time, seemingly in an effort to get Buckingham Palace to protect staff who he claimed were coming under pressure from the duchess. Prince Harry pleaded with Knauf not to pursue it, according to a source.

The Times was approached by sources who stated that they wanted to give their account of the turmoil within the royal household from Meghan’s arrival as Harry’s girlfriend in 2017 to the couple’s decision to stand down as working royals last year.

A spokesman for the Sussexes said they were the victims of a calculated smear campaign based on misleading and harmful misinformation. They said the duchess was “saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma”.


Knauf sent his email to Simon Case, then the Duke of Cambridge’s private secretary and now the cabinet secretary, after conversations with Samantha Carruthers, the head of HR. Case then forwarded it to Carruthers, who was based at Clarence House.

In his email Knauf said Carruthers “agreed with me on all counts that the situation was very serious”. He added: “I remain concerned that nothing will be done.”

Sources say they were concerned that nothing was done at the time to investigate the situation, and nothing done since to protect staff against the possibility of bullying by a member of the royal family. Aides also insist that behind the scenes they did more to welcome Meghan and help her to find a role than has been publicly acknowledged.

They believe the public should have insight into their side of the story before watching the couple’s much-publicised interview with Winfrey, due to be televised in the United States on Sunday.



The couple’s lawyers told The Times that this newspaper is “being used by Buckingham Palace to peddle a wholly false narrative” before the interview.

However, The Times understands that the palace establishment is highly concerned that the allegations have emerged.

The sources have revealed a febrile atmosphere within Kensington Palace, where Meghan and Harry lived alongside the Cambridges after their wedding until the split between the two households at the beginning of 2019. Staff would on occasion be reduced to tears; one aide, anticipating a confrontation with Meghan, told a colleague: “I can’t stop shaking.”

Two senior members of staff have claimed that they were bullied by the duchess. Another former employee told The Times they had been personally “humiliated” by her and claimed that two members of staff had been bullied.

Another aide claimed it felt “more like emotional cruelty and manipulation, which I guess could also be called bullying”.

The duchess denies bullying and her lawyers stated that one individual left after findings of misconduct. The Times was not able to corroborate that claim.

The Times can also reveal that the duchess wore earrings to a formal dinner in Fiji in 2018 that were a wedding gift from Crown Prince Mohammed bin Salman of Saudi Arabia, who is said by US intelligence agencies to have approved the murder of the journalist Jamal Khashoggi. The dinner took place three weeks after the killing.

At the time it was reported that the earrings were borrowed. The duchess does not deny this was what she said, despite being aware of their provenance.

On the same tour sources said the main reason that the duchess cut short an engagement in Fiji was because of her reservations about the organisation UN Women. It is not clear why she is said to have felt so strongly about its presence. The duchess denies the sources’ claims about the event.

Knauf wrote in his email: “I am very concerned that the Duchess was able to bully two PAs out of the household in the past year. The treatment of X* was totally unacceptable.”

He added: “The Duchess seems intent on always having someone in her sights. She is bullying Y and seeking to undermine her confidence. We have had report after report from people who have witnessed unacceptable behaviour towards Y.”

The email, which also expressed concern about the stress being experienced by Samantha Cohen, the couple’s private secretary, concluded: “I questioned if the Household policy on bullying and harassment applies to principals.”

The complaint was sent to the HR department. However, one source said: “I think the problem is, not much happened with it. It was, ‘How can we make this go away?’, rather than addressing it.”

After Harry was told about the complaint a source insists he had a meeting with Knauf in which he begged him not to pursue it. Lawyers for the duke and duchess deny that any meeting took place or that the duke would have interfered with any staff matter.

Another source claimed: “Senior people in the household, Buckingham Palace and Clarence House, knew that they had a situation where members of staff, particularly young women, were being bullied to the point of tears.

“The institution just protected Meghan constantly. All the men in grey suits who she hates have a lot to answer for, because they did absolutely nothing to protect people.”

Knauf‘s complaint never progressed. Two of the people named in his email are are said to feel that nothing has been done to investigate the bullying claim. The following month Knauf handed in his notice.

When the households split the following March he took up a job as an adviser to the Duke of Cambridge. He is now chief executive of the Cambridges’ Royal Foundation.

After a newspaper revealed that a PA had left after only six months, it is understood that the duchess became extremely concerned about the number of stories in the press about staff leaving. Her lawyers state that she did not read the press.

The tour of Australia, New Zealand, Fiji and Tonga was a difficult one for staff, sources told The Times. When the duchess wore the earrings in Fiji given by the crown prince she told aides who were preparing to brief the media about her outfit for the state dinner that they had been “borrowed” from a jeweller, a source said, an explanation that was widely reported. This was three weeks after the murder of Khashoggi at the Saudi consulate in Istanbul.

Lawyers for the duchess said she may have stated they were borrowed but did not say they were borrowed from a jeweller and denied that she had misled anyone about their provenance.

Although Case had no managerial responsibility for the staff mentioned in Knauf’s complaint, he is understood to have taken it seriously. He made sure it was sent to HR, and took a close interest in the welfare of the staff member still employed there.

The issue of staff — their treatment, and the fact that they were shared between William and Harry — became so pressing that William and Case accelerated the process of splitting the two households. “What was a long-term plan became an immediate plan,” a source said.

The spokesman for the Sussexes said in a statement: “Let’s just call this what it is — a calculated smear campaign based on misleading and harmful misinformation. We are disappointed to see this defamatory portrayal of The Duchess of Sussex given credibility by a media outlet. It’s no coincidence that distorted several-year-old accusations aimed at undermining The Duchess are being briefed to the British media shortly before she and The Duke are due to speak openly and honestly about their experience of recent years.

“In a detailed legal letter of rebuttal to The Times, we have addressed these defamatory claims in full, including spurious allegations regarding the use of gifts loaned to The Duchess by The Crown.

“The Duchess is saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma. She is determined to continue her work building compassion around the world and will keep striving to set an example for doing what is right and doing what is good.”

Buckingham Palace declined to comment.

*Names withheld by The Times